Hybrid Classroom: Redesign of a New Hire Program
Hybrid Classroom: Redesign of a New Hire Program
Embedded Files
Ground Operations Redesign
Image above: For this project, we created high-fidelity demonstrations and evaluations by procuring ground service equipment and simulators. A section of the parking lot was transformed into a mock gate area.
Audience
New hire front-line ground operation (aka baggage handlers) employees that have varied backgrounds and experiences.
Responsibilities
Project lead / Project management
ID and SME coordination
Stakeholder communication coordination
Peer review and quality control
Training needs analysis
Job task analysis and objective creation
Created three separate solutions and hybrids with footprint examples
Instructional design & content development
Instructor-led training, eLearning, simulation activities, knowledge assessments, and on-the-job performance assessments
Script writing, audio narration, graphic design and video production
Brand compliance and template creation
Program outlining and scheduling plan
Toolkit
360 Camera
Adobe Acrobat (for review cycles)
Adobe Illustrator
Articulate Rise, Storyline, and Review
iPhone Camera
Microsoft Office 365 (Excel, Outlook, PowerPoint, SharePoint, and Word)
Mint—Training Management System for Aviation
Miro
SAP SuccessFactors LMS
SmartSheets
The problem
The project was initiated to reduce and prevent employee injuries and damage to equipment in response to findings from an internal safety team's report as well as safety concerns throughout the aviation industry.
The solution
This project involved a comprehensive overhaul of the new hire curricula, encompassing a new Job Task Analysis (JTA), instructor-led training (ILT), electronic learning modules (eLTs), knowledge checks (KCs), on-the-job training (OJT), and follow-on training (FOT). This initiative prioritized safety topics and the addition of hands-on scenarios with actual and simulated equipment, making them the cornerstone of our training program. The redesigned program was based on the workgroup's manual, internal and external safety reports, and employee focus groups. In addition, recommendations were implemented from the standards & programs team, the various safety teams, and the workgroup's training team. The final approvals were obtained from the respective stakeholders.
At a broader level, the project implemented scaffolding strategies to progressively enhance student knowledge and skill development. The classroom training design was based on the instructional approach of Tell, Show, Do, and Review and additional scaffolding and chunking techniques were also implemented. The OJT program was designed as a direct extension of the initial classroom training in which students move from knowledgeable to proficient for each job task. As part of the redesign, OJT was chunked into seven distinct activities. For the OJT program, the Tell, Show, Do, and Review approach was modified from the classroom to Preparation, Demonstration, Practice, and Evaluation.
The process
The Analyze, Design, Develop, Implement, and Evaluate (ADDIE) model served as a framework to manage the project in SmartSheets.
With the support of my leadership team, I oversaw the project that consisted of up to eight IDs and 10+ SMEs simultaneously.
Analyze
Analyze
Met with Project Sponsors, SMEs, and front-line employees to understand the problem
Partnered with internal analysis team to review safety and training reports and conducted virtual focus groups with stakeholders
Reviewed industry safety incidents and reports
Reviewed current Job Task Analysis (JTA) and position expectations (PE)
Reviewed current new hire training program, including classroom, eLearning, OJT, and evaluations
Created three separate solutions and hybrids with footprint examples
Design
Design
Partnered with leadership and stakeholders to develop the:
Scope document in MS Excel
Project plan, RACI, and task tracker in SmartSheets
New Job Task Analysis and Learning Objectives in MS Excel (shown in image above)
Program footprint and event outlines/storyboards in MS Excel and Word and SmartSheets
Instructional Design Strategy for the classroom, evaluations, on-the-job training, further-on training, and quarterly distance training in MS Word
Templates for ILT, eLT, OJT, and evaluations
ID guides for development
New equipment and simulator procurement plan (e.g., Obtaining ground service equipment like a belt loader and bag tug to drive on property)
Develop
Develop
Instructor-led Training (ILT)
I created four modules (a select few are presented in my portfolio separately: Threat and Error Management and Customer's with Disabilities Impact)
Each with a PowerPoint Presentation (above image) and Word Instructor Guide (right image)
I developed five high-fidelity instructor demos and student activities with actual ground service equipment and hand-held baggage scanners and their rotation scheduling
Supported the Instructional Designers (IDs) on the team with the creation by providing feedback, peer reviewing, and conducting quality assurance of 29 modules
eLearning (eLT) / Computer-based Training (CBT)
I created one module
Supported the IDs assigned with the creation by providing feedback, peer reviewing, and conducting quality assurance of four modules (three Rise and one in Storyline)
Evaluations
Supported the IDs assigned with the creation by providing feedback, peer reviewing, and conducting quality assurance of two jeopardy knowledge checks (Storyline) and seven non-jeopardy hands-on demonstration evaluations (Word and online forms through Mint)
On-the-Job Training (OJT)
Supported the IDs assigned with the creation by providing feedback, peer reviewing, and conducting quality assurance of seven local trainer guides and evaluations
Partnered with the internal analysis and systems support team to create online forms for the evaluations
Implement
Implement
Facilitated Alpha, Beta, and Train-the-Trainer (TTT) sessions
Alpha, Beta, and TTT sessions included online feedback forms for participants to submit to help enhance the program
Partnered with the training workgroup, scheduling, and support systems teams to support the launch of the program
Evaluate
Evaluate
Collaborated with Stakeholders and the internal analysis team to create a plan to evaluate the program in the future by conducting periodic analysis of the completed evaluations from the classroom and OJT, as well as participant and instructor surveys
At the end of the project, we conducted a review of what worked well and opportunities for improvement
What I learned
Getting to lead this project was a milestone in my professional career. I gained valuable insights into my strengths and areas for improvement. With the guidance of team members and leadership, I got to improve many skills along the way while adapting to the demands and challenges of the project as they arose. I believe I am more agile and able to anticipate potential issues faster as a project manager and instructional designer. This experience enhanced my skills of conflict resolution, troubleshooting, and fostering collaboration among various teams.
Boston-based, globally ready!
Parker@DesignedByParker.com
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