Audience

• New hire front-line ground operation (aka baggage handlers) employees that have varied backgrounds and experiences.

The problem

As part of a larger project, Hybrid Classroom: Redesign of a New Hire Program, one of the requests was to analyze the effectiveness of the various safety training models within the program and the multiple-hour presentation on Threat and Error Management (TEM) on the last day of the class.

The solution

To alleviate cognitive load for the student, multiple existing safety models and examples were merged into the Human Factors and Threat and Error Management (TEM) models. The TEM model is typically found in only pilot and flight attendant training throughout the aviation industry, but our stakeholders felt it was important to utilize it in the ground operations audience. An introduction module to Human Factors and TEM was developed to be facilitated toward the start of the class, and a TEM interactive activity (one or more) would be embedded into each of the subsequent modules to build on the students understanding. The activities would include real-life internal and external scenarios (e.g., images, voiceovers, videos, etc.) enabling students to analyze the tasks that they were learning about that day, which had the potential of becoming minor to catastrophic incidents.

The process

In line with the larger project, the Analyze, Design, Develop, Implement, and Evaluate (ADDIE) model served as a framework to manage the tasks in SmartSheets. 

Develop

What I learned

For this task, I got an in-depth education in human factors, aviation safety reviews, and how there is never a single reason for what causes incidents but a perfectly aligned combination. This was the first time I experienced using online voiceovers and became very fluent using WellSaid Labs to adjust settings, including timing and pronunciation. It was also an opportunity to learn how to plan and scale an activity in multiple locations within a program.